IT Service Desk Engineer - Beighton, United Kingdom - Kathryn Hanks Recruitment Limited

Kathryn Hanks Recruitment Limited
Kathryn Hanks Recruitment Limited
Verified Company
Beighton, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description




JOB:
Service Desk Engineer




LOCATION:
Halfway/Mosborough (S20)




STATUS:
Permanent




SALARY:
Up to £28k plus benefits

FULL UK DRIVING LICENCE ESSENTIAL
My client is seeking to recruit a permanent IT Service Desk Engineer.


As a member of the IT Services team, you will provide support to 1000+ users and will be joining a close-knit, fast-paced team.


You will be working alongside a project team who are working on a significant programme of IT improvements for the business.

As projects are finished, they will be handed over to you to support them.


You will have the necessary technical abilities and knowledge, but also come across well with fellow colleagues and demonstrate an ambition to progress.


Key Responsibilities

  • Provide technical support and resolution for all incidents reported across the group
  • Ensure all incidents and service requests are resolved within the timescales defined in the SLA.
  • Provide Service Desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues
  • Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors.
  • Escalate any issues or concerns within the company IT service
  • Carry out daily IT support and handover tasks as required
  • Be part of a rota, ensuring the Service Desk is covered during core support hours
  • Identify and solve common firstline level hardware faults and problems
  • Escalate faults to third level support, or thirdparty suppliers as required

What you will need to succeed

  • Experience of working in an IT Service Desk/Support environment
  • Knowledge and experience of Windows Server 2008 upwards; Exchange 13/Office 365; Active Directory; VM Ware/HyperV; Laptop/Desktop installation
  • Highly customer focussed and service driven
  • Ability to use own inititive to achieve deadlines and resolve issues
  • Analytical and methodical approach to problem solving
  • Excellent interpersonal and communication skills in verbal and written English
  • Awareness of ITIL would be an advantage

Personal Qualities

  • The role is based just outside Sheffield, however travel all over the UK mainland will be required so a full, clean (or almost clean) UK Driving Licence is essential
  • As this is in a retail/B2B environment, weekend work and work outside of the typical 8am to 5pm working week will be required


If you feel that this is the job for you, then please don't hesitate - SEND ME YOUR CV AS SOON AS POSSIBLE.

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