Help to Claim Assessor - Barnet, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Barnet, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Help to Claim Assessor

Location:

Barnet

Closing date: 16 May 2024

Role details:

Job title:
Help to Claim Assessor

Location:

Barnet

Salary:

Up to £10,979 per annum (£27,447 per annum FTE)

Salary pro rata:
Yes

London allowance:
Yes

Hours per week:
14.4

Type of contract:
Permanent

16/05/2024

Closing time:
16:00

We have an opportunity for a Help to Claim Assessor to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues.

The role will form part of the national Help to Claim service which provides support to people locally and nationally with queries relating to Universal Credit up to first payment via telephone and webchat Monday to Friday.

Applicants need to be computer literate and must be confident in working to performance targets.

Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach.

A background in advice giving and welfare benefits is desirable but not essential. Full training, support and coaching will be provided.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.