Head of Service - Derbyshire, United Kingdom - ATA Recruitment Ltd

ATA Recruitment Ltd

Verified Company

Derbyshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Head of Service & Aftersales (Engineering):

Location
Derbyshire
Job Type
Permanent
Salary
£ per year £5,400 Car Allowance + Agile Working (3 in the office, 2 from home) + Matched Pension Scheme
Contact

Kristi Meechan- Call
Reference
KM-HOS
Head of Service & Aftersales (Engineering)

Derbyshire

£60,000 + £5,400 Car Allowance + Matched Pension Contribution + Agile Working Policy

The Company

Our client is one the worlds leading process engineering business who deliver projects across the drinks, food and pharmaceutical sectors.

The business are huge success story having grown from a £25 million business to £120 million business in the past six years seeing the company grow from 125 staff to 300.

The business offers a full turnkey solution to their customer base from concept design of plant, through to the integration of the mechanical, electrical and controls equipment required for the system and the installation and commissioning of the system at customer site.

The business has a huge opportunity to expand their Service & Aftersales section due to increasing customer demand for services.

The key services on offer include spares provision, on site maintenance and repair of installed equipment and remote software support on systems.

The business wants the Head of Service & Aftersales to come in and help define the offerings before spearheading the growth of the division within the business.

This is a fantastic opportunity for someone from a Service Management or Aftersales Management type background with some engineering experience to come in and take the department forward from a blank canvass to being a real key part of the businesses offering.

The Role

The Head of Service & Aftersales will be responsible for defining the service and aftersales offerings the business has and then leading the division of the business as it grows.

The key focuses for the role will be:

Formulation of the services in place for service and aftersales
defining the organisational structure, defining best practices and how the services should be sold, determining spares offering and development of appropriate KPIs for the division.
Creating framework agreements for service and aftermarket offerings for customers ranging from monthly service charge agreements through to 13 year service and spares plans.
Raising the profile of the service and aftermarket services across the business meetings with the senior leadership team, creating tangible objectives that need to happen to create awareness and demand.
Designing tailored aftermarket service packages for larger customers this could involve bespoke follow up services the business don't currently offer and ascertaining how these could be delivered.
Creating the plan for growth taking the lead on discussing the service and aftermarket offerings with customers.

The business sees the Service & Aftersales area of the company being a big opportunity for growth in the next few years.

As the department grows the strucuture of the team and the headcount that reports to you will grow in line with this.

You will initially have a few direct reports in terms of the strucuture that is in place, part of the role as the growth continues is to help the business identify the right structure for the future.

Experience in a Service Management or Aftersales Management type position
To have come from an engineering background
To be someone who can build credibility with customers
To have the appetite and aspiration to lead the growth of the Service and Aftersales division of the business
To be a strong leader who can inspire others

The Benefits
For this Head of Service & Aftersales (Engineering) role you will receive:

£60,000

- £5,400 car allowance

A matched pension scheme of minimum 4%
25 Days holiday plus bank holidays
Flexible hours policy
Agile working policy (3 days office, 2 days home)
ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website._