Digital Product Owner - London, United Kingdom - IAG Loyalty

IAG Loyalty

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

How would you like to work at the heart of the IAGL business - on the data platform, the source of all member data?
"Our Product & Data department is leading our transformation into a data-driven, loyalty products and services business. We're focused on creating industry-leading customer and partner services, role-modelling agile ways of working and creating efficient, effective, personalised products.

As we build on our exceptional data capabilities and look ahead to the ambitious growth expectations of our business over the next three years, we're now looking to take the next step in our data transformation"

This is where you come in.

You'll be the Product Owner for our Digital Analytics Product. Our Digital Analytics product powers our digital product teams with the information they need to build effective user journeys.

You will be accountable for the collection, measurement, analysis, and interpretation of data from our websites and mobile apps, delivering insights into user behaviour, online performance, and overall user journey effectiveness.

You will partner with our digital product teams to empower them with the insight to make data driven decisions that propel our performance forwards.

What will I be doing:

As a Product Owner you will lead the product team to define and drive the product vision, strategy, and roadmap for our Digital Analytics product, aligning it with the overall business objectives and customer needs.

You will be responsible for selecting the appropriate Digital Analytics tools, guiding product teams on tool and metric selection to derive valuable insights, and collaborating closely with product teams to understand their goals and provide the necessary insights for achieving them.

You will collaborate with stakeholders to understand their requirements and translate them into product features and user stories. You will conduct market research and competitive analysis to identify trends and opportunities in Digital Analytics.

Managing the product backlog and working closely with the product team, to define and refine product requirements and ensure the successful delivery of features and enhancements.

Gathering feedback from end-users, analysing metrics, and communicating updates will drive continuous improvement.

As a leader in this role, you will provide guidance and support to the product team, promoting Agile practices like backlog grooming, sprint planning, and daily stand-ups.

Additionally, it will be essential to stay informed about industry trends, best practices, and emerging technologies.

By staying up to date, you can effectively integrate these insights into the product roadmap and strategy, ensuring the product remains innovative and aligned with the evolving needs of the market.

What we're looking for:
(You will have some of)

Significant experience working in Product and delivering features to market
Experience managing, mentoring and building high performing teams
Experience with Google Analytics is essential
Experience with other Data Analytics tools is desirable, including: Datadog, Mixpanel, Hotjar and Sprig
Experience powering an ecommerce team with the data to optimise online and mobile app journeys
A commercial mindset, with a strong grasp of ecommerce optimisation through the use of data

This is what we can offer you:

Annual Bonus (dependant on company & individual performance)
25 days' annual leave, 2 days' charity leave, your birthday off and the option to buy and sell annual leave for up to 5 days per year.
Every 12 months you can have up to 20 days working from abroad in Europe
Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
Company Pension
Private Health Care
Travel Insurance
Discounts on BA flights and holidays from day one for you, your friends and family
Life Assurance
Electric car scheme
Cycle scheme
New Joiner Avios/Birthday Avios/Thank you Avios

Who are we:

IAG Loyalty is part of International Airlines Group (IAG).

We were founded as Airmiles in 1988 and became Avios in 2011, now we're IAGL and we have over 30 years' experience in loyalty.

We manage the British Airways Executive Club, Iberia Plus, Vueling Club, and the Aer Lingus AerClub, and we have an impressive range of retail, travel and financial services partners of the Avios currency.

We're loyalty pioneers creating the world's most rewarding experiences.

That's our vision. We help people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions, and produce invaluable data and customer insights to turn customer loyalty into a powerful tool for maximising a brand power a