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Administration Assistant - Burton-On-Trent, United Kingdom - Project Better Energy

Project Better Energy

Verified Company

Burton-On-Trent, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Welcome to the world of Better Energy by Project Solar UK, the UK's largest and most accredited Solar Panel Installer

Project Solar UK have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future.

Our mission is to empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener tomorrow.

Join our vibrant and diverse maintenance team at our Stretton office on the outskirts of Burton-Upon-Trent and become a valued member of our working family.

We are proud of our talented employees with diverse backgrounds, cultures, perspectives, and experiences who deliver our world class service to our customers and ensure our culture of positivity, innovation and creativity will continue to drive us towards a brighter, more sustainable future.

Working as part of our dynamic maintenance team, provide support and guidance to customers requiring repairs or maintenance to their renewable energy solutions and arranging remedial maintenance visits where appropriate.

Our dynamic team are the UK's most successful and competent in the industry, come aboard and be part of our elite, award winning family.

What you'll do

Arrange remedial action including liaison with Maintenance Manager, Project Managers and Maintenance Engineers.
Bookin repairs with customers
Deal with emergency situations as they arise on a daytoday basis and ensure prompt and effective resolution of problems
Deal with queries from customers and engineers
Support the department in the development of appropriate guidance documents, 'How to' videos etc. to enable customers to diagnose and repair without the requirement for technical phone support or an engineer visit.
Input and analysis of data on CRM
Attend training as and when required.
Demonstrate commitment to Company policies and act in accordance with Company procedures as directed
In addition, you are required to comply with any other reasonable request made of you by management, in line with job role, skills and experience.

What you'll bring:

Technical support experience in a relevant industry preferred / Customer service experience
Hardworking, tenacious, and committed
Ability to remain calm under pressure
Excellent time management and organisation skills
Polite and professional, firm but fair customer service approach.
Good communication skills, both verbal and written

Where you'll work:

Working out of Project Better Energy's Stretton office, based at Stretton Business Part, Burton-OnTrent DE13 0BY.
This is a 99% officebased role, working predominantly at a computer.
The office is light, modern and open plan.
There may be a very occasional requirement to travel out of the office to a customer site, or elsewhere, which could be anywhere in the United Kingdom.

What we offer:

Life Insurance (after completion of probation)
Private Healthcare (after completion of probation)
Company Pension
Free Tea and Coffee
Free On-Site Parking

Salary:

£22,400 per annum

Hours:

37.5 per week Mon-Fri 9:00-17:00

Job Types:
Full-time, Permanent

Salary:

£22,400.00 per year

Benefits: