Service Controller - Perth, United Kingdom - MBA Group

MBA Group

Verified Company

Perth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Controller

Full Job Description

Our Client is the UK's biggest end-to-end commercial vehicle fleet management business managing and maintaining a fleet of 80,000 vehicles across 65 garages.

This is an exciting opportunity for a
Service Controller to join our team, working Monday - Friday 37.5 hours a week.

As a
Service Controller, you'll play a part in keeping some of the UK's biggest brands on the road, responsible for working as part of the Maintenance Control Team within the Customer Service Centre having responsibility for maintenance expenditure and providing administrative support on a range of commercial vehicles on varying contract types.

And when you join us, you're supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

What you'll do

Working as part of a team, the post holder will need to support the team sharing experience and knowledge to provide a high level of service delivery at all times
Manage the daily Work in Progress reports ensuring that all jobs are correctly entered on system and that the WIP administration is controlled in line with business requirements
Authorise maintenance expenditure within agreed parameters whilst ensuring all maintenance records are checked
Ensure processes are followed to provide a costeffective repair solutions
Ensure that the internal authorisation systems are managed daily so that job requests are processed or queried without delay
Ensure that all calls are answered inline with the CSC criteria making sure that any inbound calls are answered promptly and dealt with accordingly
Seek to drive down repair costs and rates charged by our suppliers by working with the fleet team to ensure that the most costeffective resources available are utilized
Assist with customer complaints through to resolution

What you've got

Two years customer services experience in a vehiclebased environment is desired but not essential
Knowledge of commercial vehicle repairs, standard times and road transport operations would be an advantage
High level of administration skills
Selfmotivated and excellent communication skills
Ability to work under pressure with mínimal supervision
Well organised and takes ownership of work

Job Types:
Full-time, Permanent

Salary:
£20,764.50-£25,897.16 per year

Flexible Language Requirement: