Imports & Manufacturing Customer Service Admin - Wirral, United Kingdom - Joanne Finnerty Recruitment Ltd

Joanne Finnerty Recruitment Ltd
Joanne Finnerty Recruitment Ltd
Verified Company
Wirral, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Imports & Manufacturing Customer Service Administrator

What's in it for you

  • Hours of Work
  • At least 25 hours per week, spread over 5 days (school hours am 2.30pm but flexible.
  • Salary £23k pro rata (based on 40 hours per week)
  • Holiday: 24 days holiday plus bank holidays
  • Parking: free onsite parking as well as good public transport links.
  • Flexi time is available.
Why we'd work there

  • Joining a small and friendly team of 3 in customer services
  • Caring, supportive employer
  • Established and growing business
  • Working for a business that makes a difference
What you'll do

Customer Service Duties


  • Answer telephones/telecom, direct calls/deliveries and take messages.
  • Cover for Customer Services Team during absence.
  • Keep customers up to date with order progress.
Import Administration Duties


  • Liaise with overseas factory to answer queries and check progress on production of orders.
  • Check stock levels and create production and purchase order to replenish stock.
  • Keep order schedule up to date with new order and changes in completion dates.
  • Liaise with shipping company to arrange shipment from overseas factory.
  • Generate Commercial Invoice when required.
  • Receive in and invoice Import orders.
  • Generate Work Orders and Shipment Notes when goods arrive in the warehouse.
  • Request and generate quotations for customer requirements.
  • Maintain and update filing.
Manufacturing Administration Duties


  • Update Production Schedule weekly.
  • Liaise with all departments to ensure orders are still on target for their completion dates.
  • Send bi-weekly updates to customers on the progress of their orders.
  • Assist in the release and shipment of production orders.
  • Liaise with customers regarding queries on their orders and chase feedback on samples they have received.
Experience you need


System Training Required:

  • Microsoft Business Central
  • Microsoft Outlook, Word and Excel
  • Google Sheets

Skills Required:

  • Excellent organisational skills.
  • Excellent Communication skills both verbally and in writing.
  • Work well with others and able to quickly build effective relationships with all levels both internally and externally. Treats others with dignity and respect.
  • High level of attention to detail.
  • Customer Focus understands customer behaviour and strives to exceed customer expectations.
  • Developing self and others keen to learn and develop new skills. Supports others with their learning and development.
How you apply

Not for me, for a friend


If you refer a friend, once they complete their first 8 weeks of work, contact us for a £100 Amazon Vouchers.


Job Types:
Part-time, Permanent

Part-time hours: 25 per week


Salary:
£11.05 per hour


Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Wirral, Merseyside: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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