Team Leader - London, United Kingdom - Wlliams Lea

Wlliams Lea

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Legal Team Leader

Job title:
Team Leader

Salary:
£35,000 per annum

Location: 60 Ludgate Hill, London, EC4M 7AW

Contract:
Permanent, full time

Hours: 37.5 hours per week

Shifts: 7.5-hour shifts worked Monday through Friday between 8:00am - 6:30pm

Break details: 1-hour lunch, unpaid

Work Model:
In person

Staffing mix:
The Legal Team Leader will have one Office Service Operator as a direct report.

Interview format:
1) 60-min Microsoft Teams video interview with the Account Manager and Director

min in-person interview with the client

Williams Lea seeks a Legal Team Leader to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of this role:
The Team Leader is required to lead the Office Services team to deliver across the range of onsite services.

The role requires a flexible individual capable of managing the team effectively, undertaking all aspects of the sites administrative requirements, liaising directly with clients as well as undertaking the operational activities.

Key Responsibilities:

Operational involvement in the running of the Office Services department incl. undertaking mail and reprographics duties
Manage the day to day operation to achieve SLAs and KPIs, monitoring performance of the team, quality standards and performance against SLAs, acting on and resolving any issues
Produce all client management information reporting
Management of all Williams Lea finance and month end requirements
Use sound understanding of processes and service to recognise and resolve problems, issues and risks and where appropriate escalate
Act as an escalation point for the team and resolve any technical queries keeping Management informed of any issues or complaints
Delegate effectively to team member
Ensure back to work interviews and other HR related management activity is delivered as required
Complete regular 1:1s and annual performance reviews for team members
Ensure adequate service cover is maintained within team particularly during periods of holiday and sickness within the team
Ensure any overtime / flexible working within the operation is justified and approved by the client. To log and organise any overtime for jobs authorised and billable to a client cost centre
Regularly audit, review, develop, and implement processes to improve performance and reduce risk
Complete and ensure all team complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service
Ensure all team members are adequately trained and develop team to support business needs
Communicating well with the team to ensure all duties and tasks are completed on time
Enforce safe working practices, and maintain a tidy and safe work area and ensure servicing of all equipment is carried out safely and on time
Ensure all Health and Safety risk assessments are delivered and complete any actions arising
Review and maintain business continuity planning documentation and emergency contacts
Lead continuous improvement by identifying and delivering areas for change to quality or service
Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is resolved
Monitor staff performance, attitude, attendance and timekeeping and deal with any issues
Be aware of volumes, trends in business activity and scale resources appropriately to maintain productivity and contribution
Undertake any other reasonable duties as requested by Account Manager

Key Competencies:

Experience in managing a team, reprographics, and mail services is required, in a legal setting is preferable
Strong Technical skills including Microsoft Office skills
Word, Excel, PowerPoint, and Adobe products
Strong verbal and written communication skills to persuade and influence staff and clients at all levels in a professional manner
Strong financial skills with a good understanding of profit and loss
The ability to set, achieve, and support the team to achieve agreed deadlines
Strong and effective delegation skills ensuring that the team successfully delivers against objectives
Strong people manager, able to influence people at all levels with experience of managing operational teams and able to communicate how to change processes and systems to improve team performance
Able to successfully manage and motivate the team through a range of high quality management skills, utilising Team meetings, performance reviews, and 1:1s and setting SMART objectives, measuring success or failure and implementing corrective action where necessary
Able to use and share best practice learning with other sites and demonstrate the ability to coach and develop team members to s