Service Administrator - London, United Kingdom - Team Support Agency Care

Team Support Agency Care

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£25,000 Per Annum - Immediate Start

Monday - Friday 8:30am - 5:30pm

Staff car benefits scheme available following completion of probation period

Service admin experience and main dealer experience would be an advantage
Reporting to Service Manager

Key Tasks and Responsibilities

Ensure all receipts and the amount taken from the customer matches the invoices, then pass banking sheet on to Accounts department.

Checking that every receipt/cost is accountable.
Check all bookings that are due in the following day via system to make sure there are no outstanding recalls.
Ensure that if a recall is found, this must be added to the booking for the Workshop and Service Advisor to be aware of
Check all bookings the day before against VMS to ensure records match the customer's records.
Update VMS if customer details have changed.
Calling all customers booked in for the following day and confirming their appointment and any other requirements they may have. The words "do you have any other requirements" must be used during the call performance in this area is reported back via VW Voice Aftersales weekly update.
From time to time, you will be required to raise a job card if requested to do so by the Service Manager, Service Advisor, Workshop Controller, or a Technician.
Ensure all job cards are filed away by job number order promptly once completed
Ensure Passenger car and Commercial vehicles are kept in different folders for audit purposes
Turning PDI requests from sales into job cards, then checking the jobs on Elsa for recalls
Once check is completed, pass on job cards to workshop so that the required sales request can be carried out
Ensure that once the workshop have carried out the requested work that the job card is invoiced, and the correct paperwork is given to Sales Admin on a daily basis.
Responsible for opening all DISS reports for customer bookings.
A report will need to be opened for a booking if a customer asks us to check and report on an issue with their vehicle.
From time to time, you may be asked to raise a DISS report by the Service Manager, Service Advisor, Workshop Controller or a Technician.
From time to time and dependent on business needs, you may be required to cover lunches, annual leave and absence on Reception at short notice
Ensure all relevant paperwork relating to each loan car is filed away correctly
Keep check sheets up to date, showing when they were last checked in the workshop, cleaned and checked for fuel
Export CSS data from the Customer Satisfaction web site and add to internal CSS spreadsheet.
Consistently update the spreadsheet and once data has expired remove it from the spreadsheet.