Customer Services Assistant - Durham, United Kingdom - Barker Ross Group

Barker Ross Group

Verified Company

Durham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:

Customer Services Assistant
Contract Type:
Temporary
Location:
Durham
County Durham
Industry:
Office Support
Contact Name:
Ellie Uttley
Contact Phone:
Date Published:
09Jun2023 Barker Ross Group are currently recruiting for a Customer Services Assistant to be based within the Crook Civic Centre for Durham County Council.
The role is looking to start as soon as possible and will be temporary until the end of March 2024 initially. The position will be full time working Monday to Friday with a pay rate of £10.79 per hour.
The purpose of the role is to be the first point of contact for all customers, service users and stakeholders dealing with customer enquiries on all aspects of business within the remit of customer services and partnership services.
Additional duties will include:
Provide accurate information on all council and partner services on both routine and complex issues
Front line service through face to face, telephone, selfservice and ebased contacts
Deal effectively with customer service requests, answering queries and giving advice
Scheduling appointments for customers where necessary
Maintain up to date records to provide the effective processing of service requests, enquiries and complaints

In order to be considered for this role the successful post holder will need to have administration/customer service experience, PC literate and a competent user of MS Office programs including Word, Excel and Outlook as well as the ability to converse at ease with customers.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.