Customer Account Manager - Lamberhurst, United Kingdom - Recruitment Solutions (Folkestone) Limited

Recruitment Solutions (Folkestone) Limited
Recruitment Solutions (Folkestone) Limited
Verified Company
Lamberhurst, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Role - Customer Account Manager

Location - Lamberhurst

Job Type - Full Time (Working hours
**Salary
- £40,000 (Whilst on Probation rising to £43,000 once fully trained)**
Holiday - 28 Days Inc B/H


This is an opportunity for an experienced customer service professional to join a team selling beautiful wooden furniture and play equipment to primary schools and nurseries.


You will be working for a company that has been designing and manufacturing the highest quality educational products in the UK for over 65 years.

The company is known for its outstanding customer service. Therefore, suitable applicants will demonstrate theircommitment to customer care that builds long-term loyalty. The role requires excellent teamwork and problem-solving skills, and a desire for continuous improvement. As the interface with the customers, you will sell products and provide a service experiencethat consistently surpasses their expectations.

Job Role:
This is a predominately office-based job in Lamberhurst (Kent), where you will be:

  • Processing orders and managing payments.
  • Resolving all customer queries.
  • Proactively developing new customer relationships.
  • Attending trade shows and following up leads.
  • Maintaining accurate notes in the MS Dynamics CRM.
  • Continuously updating your product and market knowledge.

Person Specification:
Applicants must show commitment to outstanding quality in customer service. The role is not commission-based; working as part of a strong team is more important than individual brilliance. This means communicating well with honestyand humility, giving and receiving feedback, and embracing continuous improvement.


Essential skills:

  • A trackrecord of working in businesstobusiness customer support.
  • Excellence in business correspondence, with appropriate use of tone, grammar, spelling, and punctuation.
  • Strong verbal communication and listening skills, in person and on the telephone.
  • Proficient typing and computing skills in a Microsoft environment.
  • Attention to detail in all tasks including data entry and order typing.
  • Ability to give and accept feedback and work collaboratively.
  • Experience serving customers with complex considerations including multiple decisionmakers on the customer side, budget pressures, and long timelines a wide variety of products and features.
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