Outpatient Supervisor - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity has arisen within the north division of Moorfield's Eye Hospital. We are looking to recruit an Outpatient Supervisor for our St Ann's site.

This position will be based at Moorfield's St Ann's but require regular travel to the main site at City Road, 162 City Road, London, EC1V 2PD.


You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.

You will have the ability to work independently as well as part of a multi-disciplinary team.

You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients.

You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.


We are looking for a motivated, enthusiastic person who will adhere to the trust values of caring, organised, excellent and inclusive.

In return we can offer training and development, a friendly working environment and high levels of work satisfaction. Alongside all this, there are excellent opportunities for progression within the Trust.


PROBATIONARY PERIOD


During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.

The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy.

For the duration of the probation period, the notice period will be in line with contractual obligations on either side.


Moorfield's is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education.

We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care.

Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology.

If you join us, you will be joining our mission to be the leading international centre in the care and treatment of people with eye disorders, driven by excellence in research and education.

As well as doctors and nurses, we employ people in a wide range of careers related to eyes - optometrists, orthoptists, dispensing opticians, and technicians - as well as back office staff in administration, finance, HR and IT.


We have great career development opportunities for staff at all levels, and a range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.


To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support and ensuring that they are managed in line with trust this includes managing sickness, disciplinary and performance issues for direct reports.


Co-ordinate the work of outpatient clinic co-ordinators on a day to day basis, agreeing priorities with the assistant clinic manager/ clinic manager as needed.

Co-ordinate and authorise annual leave requests from outpatient clinic co-ordinators, ensuring sufficient cover for clinics and other outpatient services.

Supervise outpatient clinic co-ordinators within the clerical team, providing support, guidance and training as required.


Monitor and manage sickness / absence within the clerical team according to trust policy, seeking advice from HR and the assistant clinic manager where necessary.


Act as a resource for dealing with immediate problems from outpatient clinic co-ordinators, informing and escalating to the assistant clinic manager as appropriate.

Deputise for assistant clinic manager at meetings / duties as and when required.


Co-ordinate training of new and existing outpatient clinic co-ordinators in order to ensure that outpatient staff are equipped with the skills and knowledge required to undertake their roles, as well as help them access development opportunities.

To support outpatient clinic co-ordinators to deliver excellent customer service to patients and to maintain data quality on PAS.


To work with the assistant clinic manager and clinic manager to ensure that Key Performance Indicators are met for the service.


Liaise closely with the booking centre and contact centre to resolve patient queries and ensure that new appointment bookings are made in accordance with agreed clinic profiles and within RTT breach guidelines.


Clinic management:

To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician


To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed manner.

To use a variety of systems to monitor clinics and clinicians e.g. PAS, safe staffing

To provide a high standard reception service and genera
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