Complaints Handler - Billericay, United Kingdom - Matt Burton

Matt Burton
Matt Burton
Verified Company
Billericay, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Fantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK.

The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claims arena, it's this same mentality that ensures their clients are happy and the client base grows.

The Complaints Handler will be responsible for providing a first-class complaint and resolution service.

In return, the Complaints Handler will expect a salary of up to £24,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover, and life assurance at 4 x your annual salary.

Role & Responsibilities

  • Dealing with escalations and complaints from start to finish
  • Working within the FCA guidelines and being compliant
  • Add value to the customer journey by resolving their complaints
  • Communicating with policyholders, contractors, and clients
  • Looking for service improvements to help the customer journey
  • Other relevant adhoc duties when necessary
Skills & Requirements

  • Experience in dealing with escalations/ complaints is preferable but not imperative
  • Customer Service Experience
  • Highly organised with strong attention to detail
  • Able to work as part of a team to ensure client SLAs
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