Corporate Receptionist - Coventry, United Kingdom - Mitie

Mitie

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To ensure all guests receive an excellent welcome and that you consistently deliver great service

Ensure consistent, high quality support is supplied to the business consistently
Support Emergency Procedures as necessary and support the coordination of fire evacuations/liaison with the fire brigade/emergency services if required fire manager training required
Additional admin tasks to support Nicky, Dane, Post room.
Support with daytime access control
Control of Access Cards
Making Cards and working along side evening security to create what is required
Support with the Fire Panel silence alarm, reset and isolate call points.
Responsible for door entry systems eg. Simbawin, picture perfect. Liaises with central team in France when needed
Responsible for SignIn app. Rectify problems, promotes easy ways to sign in, eg downloading app, sending out app details.
Running weekly report from SignIn
Deals with Express Vending issues coffee machine problems etc
Cover post room in holiday and sickness periods
To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information
Use computer as an effective communication tool, inputting data as requested into excel and word documents
Ability to identify and escalate building maintenance issues/hazard perception
Attend training as appropriate/online/out of house/selfdevelopment
To handle any guest complaints and provide a swift solution or escalate as appropriate
To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To be articulate and preempt the needs of clients and visitors.
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
To communicate effectively with other departments and neighbouring Mitie sites.
To communicate professionally with residents of the building (inc. buildingwide messages) and the client, providing a 5* level of service at all times
To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
To assist in any other reasonable duties as required by your colleagues, managers or clients
To assist with administrative tasks
To support with postal duties