Outbound Customer Advisor Part-time - Liverpool, United Kingdom - Reed Legal

Reed Legal

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

REED Legal are working with one of the UK's leading providers of insurance and legal services who have built a reputation for an ethical approach to personal injury litigation.

Their workforce delivers a professional but personable service to their clients,and they have fostered a culture built on this ethos which makes for an enjoyable place to work.

As a
New Claims Advisorwithin the Legal teams, you will help their customers understand their options and legal rights to assist them in starting a claim to recover financial loss and/or compensation for injuries sustained in a motor accident.

You will be required to positively and proactively market legal services to secure new business via a combination of outbound and inbound calls.

This role does not encompass cold calling.

Responsibilities:

To make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product
To collate data accurately and effectively
To convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them.
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
To liaise with external companies and internal departments in a timely and professional manner to effectively process the customers claim.
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA.

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Experience:

Previous experience working within a telephonebased customer service/contact centre environment.
Professional approach
Outstanding communication and customer service skills
Strong written, oral, and interpersonal skills
Excellent time management and organisational skills
A flexible and adaptable attitude to resolving issues.
An ability to work using own initiative within boundaries
An ability to in work in a fastpaced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills Attention to detail

Salary:
£19,048.00 pro rata

Hours of work:
hours per week

Training is 4.30pm - 9.30pm Mon - Fri for up to 8 weeks, after that you will start your set shifts

Location:
Liverpool

Benefits:

30 days holiday per annum inclusive of bank holidays or day in lieu where applicable (Pro rata for parttime)
Hybrid working model (in relevant role)
Medicash cash plan claim back dental / physio / optical appointments.
Flexible Working (dependant on the role requirements)
Pension Scheme
Life Assurance Scheme (4 x salary)
Funded driving theory test (in relevant role)

If you are keen to find out more about this vacancy and you have the right experience / skills, please contact Steph McCormack at REED Legal () or apply.