Senior Centre Registration Coordinator - Cambridge, United Kingdom - Cambridge University Press & Assessment

Cambridge University Press & Assessment

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£23,000 - £29,000

Location:
Cambridge

Contract:
fixed term until 11 Aug 2023

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

At Centre Registration, our aim is this: With a relentless focus on our core values of collaboration, innovation, responsibility and empowerment, we manage and maintain the centre network for Cambridge Assessment English, Admissions Testing and Multi-Level Testing, enabling the efficient delivery of our exams and teaching qualifications.

As experts in our field, we are determined through our friendly, knowledgeable and professional team to exceed our customers' high expectations, delivering the highest standard of customer service and quality assurance to both our internal and external customers and colleagues.

We give credence to our customers' decision to partner with Cambridge Assessment English, providing that all important first impression at the start of their customer journey.

About the role

To actively support and supervise essential due diligence checks for new and existing centres and agents, managing contracts with those customers and ensuring their profiles are set up accurately to enable the test process to run smoothly and within service level agreements.

About you

Lead by example by providing excellent customer service at all times, working to ensure that staff are motivated and supported in their role
Approachable and supportive
Flexible and adaptable attitude
Collaborative approach when working with other departments across Cambridge
A calm and methodical worker able to work efficiently under pressure whilst dealing with frontline customers in sometimes very stressful situations
Able to make decisions without reference to line manager
Taking responsibility for the quality of their own work
Openness to feedback

Rewards and benefits
We will support you to be at your best in work and to live well outside of it.

In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

Group personal pension scheme
Discretionary annual bonus
Life assurance up to 4 x annual salary
Private medical and Permanent Health Insurance
Green travel schemes
28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

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Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._

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Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._

- #LI-BO1_