Contract Support - Bristol, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Contract Support

Job objectives and responsibilities

  • Regular contact with the service desk (call handling team)
  • Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
  • Raise purchase orders for our subcontractors to attend to works.
  • Arrange attendance with the subcontractors in line with the contract SLA's
  • Obtain Risk and Method Statements for works where necessary.
  • Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
  • Upload correspondence i.e work sheets, certificates, quotes onto the database.
  • Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
  • Carry out regular checks on job status and close down where required.
  • Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
  • Creating Work Orders from client system onto Mitie systems
  • In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager.

Main duties

  • Regular contact with the service desk (call handling team)
  • Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
  • Raise purchase orders for our subcontractors to attend to works.
  • Arrange attendance with the subcontractors in line with the contract SLA's
  • Obtain Risk and Method Statements for works where necessary.
  • Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
  • Upload correspondence i.e work sheets, certificates, quotes onto the database.
  • Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
  • Carry out regular checks on job status and close down where required.
  • Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
  • Creating Work Orders from client system onto Mitie systems
  • In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager.

Person Specification

  • Good organisation and administration skills
  • Accuracy and attention to detail
  • Excellent communication/interpersonal skills
  • Ability to liaise at all levels using tact and diplomacy
  • Enthusiastic with positive "can do" approach
  • Work well during times of pressure
  • Calm nature even temperament
  • A knowledge of the hard services and Facilities Management sectors is desirable but not essential
  • High level of motivation
  • Excellent organisational and planning skills
  • Problem Solver
  • Ability to multitask

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.


Trustworthy

  • We do what we say we will

How we behave

  • We treat all colleagues with respect
  • We challenge people when they don't do the right thing
  • We welcome advice from anyone that might improve what we do
  • We are open and honest
  • We think safety and always follow rules for safe working

Helpful

  • We go out of our way to make a difference

How we behave

  • We work with each other to achieve the best for clients and for Mitie
  • We share information to help colleagues succeed
  • We build great relationships
  • Our first response to requests will always be positive
  • We look out for each other, never walking by unsafe actions or situations

Inspiring

  • We help others to be the best they can be

How we behave

  • We support and encourage each other to develop
  • We lead by example
  • We set clear expectations
  • We listen to and learn from others
  • We learn from mistakes and incidents to prevent recurrence

Passion_ _**Take our people, add their passion, and you get something really special.


Spirited

  • We give it everything we've got

How we behave

  • We do good things for each other, the environment and the community
  • We appreciate diversity and encourage it
  • We demonstrate team spirit
  • We are committed to doing things better and setting new standards in all that we do
  • We take pride in what we do and have fun doing it
  • We celebrate success and say thank you

Fresh thinking **We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.


Pioneering -
_ _
We do things that excite and amaze


How we behave

  • We bring new ideas to the way we do things
  • We are willing to try new things
  • We encourage and support innovation
  • We consider things from other peoples' points of view
  • We embrace new thinking and technologies
  • We build health & safety into everything we do

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any appar
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