Customer Services Officer - Newport, United Kingdom - Newport City Council

Newport City Council

Verified Company

Newport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job information
Post No. IS Customer Services Officer

EXTERNAL POST
Customer Service Officers

City Services

Customer Experience

We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception.

We are recruiting for:

1 permanent part time post 22.2 hours

1 permanent part time post 30 hours

If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you.

Working for Customer Services we can offer you:

A happy and supportive working environment with good disabled access
Ongoing commitment to your personal development
Variety of shift patterns allowing you to manage your home/work life balance
Hybrid working

Responsible to the Team Leader, Customer Service Officers will respond to enquiries from the public on a wide range of Council Services.

Your aim will be to fully answer queries over the phone and in person initiating services for the customer in a friendly, helpful manner.

You will also identify any shortfalls in information provision to fully respond to public enquiries.

You will be educated to A-level standard or have at least 1 years' experience in a call centre or customer services environment.

As an excellent team player you will have a good understanding of customer service principles and have the ability to communicate effectively with a wide range of individuals.

You will work well under pressure and have the ability to prioritise your own workload.

For an informal discussion please contact Emily Curry on

Our values - Courageous, Positive and Responsible
**Ein gwerthoedd - Dewr, Cadarnhaol, Cyfrifol