Investment Operations Supervisor - Bromsgrove, United Kingdom - AFH Financial Group

AFH Financial Group

Verified Company

Bromsgrove, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Investment Operations Supervisor
AFH Wealth Management is proud to be one of the UK's leading independent financial advisory and wealth management firms.

We believe that our success starts with our people.

If you are determined to succeed and eager to take on new challenges, you'll find a variety of exciting career opportunities at AFH.

This is a full-time, permanent opportunity, with hybrid working, and a competitive salary and range of benefits.

As the Investment Operations Supervisor you'll supervise and oversee the administration of investment operations team.

Ensuring all processes and procedures are followed and to a compliant standard, to support the effective delivery of the suitable TCF outcomes and agreed service levels.

As our Investment Operations Supervisor you will typically:

Manage the performance of the team through 1:1 and objective setting ensuring that productivity targets and servicing of clients' accounts are met on an individual and team basis.
Monitor and manage all direct reports holidays, sickness, return to work, and time keeping.
Deal with any staffing or workflow issues/requirements within the team, escalating where necessary.
Provide coaching and support to other team members and identifying training needs.
Be a point of contact for clients, providers, and members of the business.
Identify any process issues/improvements and escalate to Business Change team.
Ensure that all administration systems are maintained, and that all client data is accurate and up to date where appropriate.
Monitor and maintain agreed diary management and record keeping processes to ensure appropriate activity audit trails are maintained in line with the Firm's compliance standards.
Conduct quality audits for the team to ensure consistency of service standards and procedures.
Support the delivery of any project work as required.
Analyse team MI to proactively forecast resourcing requirements, ensuring escalation to line manager where necessary.
Maintain a clear understanding of the concept of Treating Customers Fairly (TCF) and how AFH Wealth Management Ltd seeks to comply with this FCA requirement.
All employees are required to abide by AFH Group procedures and standards in relation to anti money laundering, data security and confidentiality and to complete training and assessment as required.
Any other reasonable request made by a Director/Senior Manager of the Company.

Key Result Areas

Achievement of productivity targets
Personal Objectives Achieved
Service Levels Met

Experience, Knowledge, and Qualifications

Previous experience of managing a team
Previous experience of coaching and supporting team members
Previous experience of training staff
Good knowledge of the Financial Services Market and Investment Products
Good Procedural and Compliance Knowledge
Effective organisational and planning skills
Experienced using Microsoft Word, Excel and Outlook
Delivery focused, with a drive for quality throughout

Competencies

Coaching and feedback skills
Motivating others
Managing change
Influence
Performance management
Problem Solving
Decision making
Accuracy and attention to detail
Prioritising
Analysing and interpreting Data
Initiative
Teamwork & Collaboration
Personal planning and organisation
Communication

- written and verbal

Benefits and Perks at AFH

Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.

Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.

Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.

Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service.

Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.

Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes.

Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.