Technical Support - Bradford, United Kingdom - Fortem People Ltd
Description
An established service provider in BD1 is looking to recruit an additional Support Technician, to provide 1st and 2nd line support for inbound queries relating to existing products and services.
Reporting into the Support Manager, you'll be responsible for;Actioning assigned Support tickets, responding to inbound customer queries and complaints
Performing diagnostics, utilising external and internal back-end systems
Liaison with internal departments to resolve identified technical issues
Escalating complaints and unresolved issues to Senior Support Technicians, Support Manager and Suppliers, where required
Appropriately log and analyse call content to identify common trends and underlying problems
Configuration of hardware based on default settings and customer requirements
Generation and delivery of training material to internal departments and third parties
Contribute to the production of department knowledge-base material
To act in accordance with the behaviours and values of the business within general practice
To observe and adhere to company policies and procedures to support the IMS
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