Call Handler - Greater Manchester, United Kingdom - Blue Cross For Pets

Blue Cross For Pets
Blue Cross For Pets
Verified Company
Greater Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job title:
Veterinary Services Call Handler


Contract:
Permanent, full time


Location:
Radcliffe, Greater Manchester


Salary:
£18,018 - £20,500 per annum

Closing date: 10th March 2023

Interview dates: 10th/13th March 2023

Blue Cross are one of the UK's leading animal welfare organisations for animals.

We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.

What is the role?


Want to know more the detail? Great We have attached the job description which hopefully gives you everything you need.

About you

You will have

  • Experience of call handling in a work environment i.e working in a call centre
  • Experience of providing great customer service
  • The ability to communicate well (both verbally and written)
  • A good level of IT literacy and using Microsoft 365 products (i.e., Word, Excel, PowerPoint, SharePoint.)
  • The ability to stay calm under pressure
  • Problem solving skills
  • Experience of working as part of a team

It would also be great if you had:

  • Experience of handling challenging customer situations with empathy and a calm manner
  • Experience of handling complaints
  • Knowledge of using CRM/database systems
  • Knowledge of the charity and voluntary sector
Why Blue Cross?

Our people are the most important part of delivering our purpose.

If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.


We offer a generous benefits package that includes:

  • 6 weeks annual leave plus bank holidays
  • Employee Assistance Programme
  • Holiday exchange & enhanced parental leave.
  • Annual volunteer days
  • Long service awards, starting from 5 years.
  • Vast range of discounts across high street stores, insurance services & more


To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

How to apply

First interviews: 10th/13th March 2023
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