Digital Customer Service - Liverpool, United Kingdom - North West Ambulance Service

North West Ambulance Service

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The opportunity has arisen for a Digital Customer Support representative to work within the IT Department, supporting users from across the Trust.

Excellent customer service and interpersonal skills are required.

You will be part of the Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via our IT Self Service portal.

Assisting in the provision, maintenance, and development of a comprehensive IT service portfolio under the guidance of the Digital Support workstream to support departmental objectives.

Alongside the other main responsibility of overseeing the procurement function of all things related to IT with the other Digital Customer Support post holders.

The post holder will be based, at our flagship corporate site Estuary Point, Speke, Liverpool and will be responsible for supporting those delivering IT systems & services across the Trust as well as being the main point of contact for our users who have IT related incidents and queries.

Managing your workload via our ITSM tool in line with KPI's and targets for individuals and contributing to the whole team's performance.