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Customer Success Manager - Didcot, United Kingdom - PLANET RECRUITMENT SERVICES LTD

PLANET RECRUITMENT SERVICES LTD

Verified Company

Didcot, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Planet Recruitment are proud to be working with a well-established client based in Didcot. Due to continued growth are now seeking a Customer Success Manager to join their busy team.

Role - Customer Success Manager

Salary - £30,000 - £35,000

Hours - Monday to Friday 8.30am - 5.30pm

Location - Didcot

Benefits for a Customer Success Manager:

25 Days Holiday and Rising (Plus Bank Holidays)
Private medical cover
Discounted gym membership
Cycle to Work Scheme
Epic Christmas Parties
Car Parking

Responsibilities of the Customer Success Manager:

Focusing on client expectations and supporting these expectations if they are not met Managing reporting of all departments client's expectations
Escalations if high standards are not met, and investigating internal department processes if needed
Monthly reporting to senior management on stats both good and bad

Requirements of the Customer Success Manager:

Strong communication skills
Professional, approachable and flexible
Team Player, works effectively with colleagues across all functions
Demonstrates energy and a positive attitude
Tenacity and a strong desire to make a difference, always with the customer in mind
Attention to detail
Experience in managing conflict and process improvement between client and support provider

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Planet Recruitment is an Equal Opportunities Employer.