Medical Secretary - Birmingham, United Kingdom - Fernley Medical Centre

Description

Pay:
Depending on Experience

Flexible friendly hours.

Essential :
to have written & verbal Communiction skills.

Desirable :
to have experience as a Medical Secretary

We are looking for a Medical Secretary, who preferably has experience of working within a Primary Care setting.

The successful applicant will provide a comprehensive secretarial service and must be able to use their own initiative, work under pressure, keep to deadlines and have excellent interpersonal and organisational skills.

The role provides general secretarial support to the Practice, Doctors, and Health Professionals, involving word processing and audio typing skills with general clerical work.

Key Responsibilities

• To provide an efficient audio, copy typing and word processing service for Doctors and Health Professionals to secondary care and other providers. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
• Update and maintain electronic referral templates and standard letters
• To assist the practice management team with all clerical and administrative duties
• Liaise with outside agencies and secondary care to make hospital appointments, bookings and admissions as required To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To arrange and attend meetings, take minutes as required, including via Microsoft Teams, and record attendances

Experience
Medical Secretary: 1 year (desirable)


Essential

• Excellent keyboard and IT skills, including digital dictation/audio typing
• Ability to prioritise workload in a methodical and logical manner
• Previous secretarial experience High level of written and oral communication skills
• Working knowledge of medical terminology

Personal Qualities and Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Confidentiality:

• During seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively man