Administrator - Wokingham, United Kingdom - Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust

Verified Company

Wokingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Provide administrative support to the Continence Advisory Service

Manage telephone calls on an individual basis with service users and deal sensitively and appropriately and take relevant action depending on the nature of the call.
To input patients order details onto the continence service product databases and observe confidentiality in accordance with GDPR.
To act as a link between staff, service users and other service users by receiving and giving informed and accurate information, whilst maintaining patient confidentiality.
Provide general and product related advice and information to service users, carers and clinical staff over the telephone.
Arrange clinic appointments as appropriate.
Demonstrate empathy and understanding of the patient and carers emotional needs.
To maintain adequate supplies and equipment for the department, checking stock deliveries against delivery notes, reporting discrepancies / damages and follow up as appropriate.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.
We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

Flexible working options to support work-life balance.
27 days' annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities

- 'Cycle to Work' and car leasing scheme

Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities and armed forces community to support equality
Generous maternity, paternity, adoption and special leave.
Free parking across Trust sites

The 3/4 "must haves" for you to be considered for this role:

Minimal face to face patient contact however must have excellent Interpersonal telephone skills
be able to manage sensitive personal information.
IT skills knowledge of key operating systems such as Microsoft and RIO
Manage own workload daily, independently and without supervision and to demonstrate the flexibility required to respond to interruptions and changing priorities.
Experience of databases and record keeping.