Customer Journey - London, United Kingdom - The Rank Group

The Rank Group
The Rank Group
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Company Description The Flagship Casino, The Grosvenor Victoria Casino, has the perfect blend of sophistication and excitement. Affectionately known as 'The Vic', we offer world class table gaming, we offer Blackjack, American Roulette, Slots,Electronic Roulette and of coursepoker.
Launched in 2020, customers can now enjoy these games al fresco in our rooftop gaming terrace - The Loft.


The Loft is our open air gaming terrace, split over two-levels this atmospheric setting offers a unique gaming and leisure experience with a chilled vibe.

Above The Vic, you'll find The Poker Room, one of the World's oldest and most prestigious Poker Rooms.

A fantastic venue with 35 poker tables on offer, classic casino gaming, and the home of one of the largest poker tournaments in Europe; the GUKPT.

This is more than just a job advertisement, this is a calling. A career with The Grosvenor Victoria Casino could be the start of one amazing journey


Job Description Here at The Victoria we are incredibly passionate about providing customers with amazing experiences, endless entertainment and top-class service. We pride ourselves on bringing the fun factor to customers in a venue where they can find all kinds of gamesto enjoy


Whilst we want everyone to have fun, it's the player protection team that has a key role inensuring that our customers continue to play responsibly.

We see the player protection team as an integral part of our club and our aim is to support all of our customers,at every step of their journey with us.

It is our company wide goal to protect our customers and ensure that they can play in the comfort knowing that we are always there to help.


This could be the job for you, if the following criteria sparks your interest....
-
Talking to customers and building genuine relationships:


  • Creating reports and tracking player's playing levels:
-
Learning in a fun and fast-paced gaming environment:


  • Working with different stakeholders


The player protection role is one that is constantly evolving as we aim to serve our customers in the best way possible and maintain professional standards.

You would be joining a tight knit team that encourages development in all aspects of the role andyou will be part of one of the most fulfilling roles in the business of having our customer's backs.


So, if you are looking to join one of the most prestigious UK casinos for an exciting role, then look no further than a Customer Journey & Compliance Support position with us

Qualifications:


  • Knowledge and experience of the UK gaming business in regards to legislation and regulatory standards of operation.
  • As an individual, values and personally demonstrates a culture, that supports and encourages Diversity & Inclusion.
  • Ability to adapt leadership style recognising team members and stakeholders for their individuality
  • To be able to demonstrate previous success in dealing with customers in a front
- line situation.

  • The skill and knowledge to manage a busy multifunctional gaming offer.

Additional Information Applicants Must be 18+
More jobs from The Rank Group
See all jobs of The Rank Group