Customer Service Executive - Elstree, United Kingdom - Nouvo Recruitment

Nouvo Recruitment

Verified Company

Elstree, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working Hours:

Monday, Tuesday, Thursday and Friday: 11:00-20:00

Wednesday: 09:00-18:00

We are excited to be working with an elite client who are looking to recruit an experienced customer service professional to join their fun and vibrant team.

The Role;

Always deliver exceptional customer service
Handle inbound and outbound calls
Effectively handle customer complaints through to resolution
Process bookings, extensions and terminations within required SLA's
Update required systems along with processing any rental documentation.
Provide an efficient and seamless service to the customer
Offer additional products or solutions to improve the customer's experience.

Skills;

Proven experience in a customer service environment
A positive and proactive approach to learning and selfdevelopment
Excellent communication and organisation skills
Ability to hold a conversation in a professional manner alongside multitasking and completing administration tasks
Excellent computer and typing skills
The ability to work and communicate effectively in a team
Proven ability to use initiative and prioritise workload