2nd Line Engineer - Birmingham, United Kingdom - Involved Solutions
Description
Title:2nd Line Engineer
Location:
Birmingham - Hybrid after onboarding
Salary:
Up to £36,000 + Benefits
Contract/Permanent:
Permanent
Working Hours:
Rota based between 8am - 6pm
Hours per week: 37.5
WHAT YOU GET:
- Up to £36,000 salary as well as benefits
- To work with a growing organisation who are looking for a 2nd Line Engineer to provide support to an IT company.
- Excellent opportunity for a passionate and driven individual to progress their career
- Working as an IT Engineer providing support to a growing organisation with multiple years of experience in its field
- Progression opportunities within the company
- Extensive training opportunities and qualifications are encouraged
- Complete BAU Troubleshooting Support and exposure to projects the 3rd Line Engineers will be working on
- Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure
THE JOB:
The role of a 2nd Line Engineer:
- Working with multiple technologies and getting hands on experience with them
- Troubleshooting a wide array of 2nd Line issues using technologies including Office 365, Hyper V, Windows and many others
- Get hands on experience with bespoke technologies
- Handling complex 2nd Line issues and acting as the escalation point for the 1st Line
- Be the point of contact for complex troubleshooting issues and involves problem solving at the highest level
- Management of 2nd Line issues
WHAT WE LOOK FOR:
Essential Skills:
- Office 36
- Knowledge of Outlook/Exchange Online and user administration
- Networking
- Worked with Firewalls, Switches, vLANs, routers and have troubleshooting experience with them (E.g. if the network goes down)
- Hyper V/VMware
- Troubleshoot and diagnose issues/knowledge of virtualisation
- Windows/Windows Server
- Experience with Windows and Windows Server, having worked with any version
Additional Technical experience that is desired:
- Working in an MSP environment
- Experience within a fastpaced environment
- Azure and Azure Active Directory
- Mac OS
- Intune
- Mobile Device Management
- Any Certifications
Soft Skills:
- Reliable can work in a team but also by themselves
- Team player
- Customer Service clear communication skills and able to articulate easily
Alternatively for more information, please call Involved Solutions on
2nd Line / IT Engineer / Infrastructure / Intune / Networking / O365 / Exchange / Hyper V / AD / Active Directory / SharePoint / VLAN / Routers / Switches / MSP / Virtualisation / VMware / Office365 / Teams / Outlook / Exchange Online / Mac OS / Azure AD/ MDM / Windows / Windows Server
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