Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Foundever

Foundever

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Foundever

At

Foundever

, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that

Foundever

was a highlight in your career.

About Us

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever, with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on over 40 years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection.

Value Conversation.

Job Summary

A fantastic opportunity for customer service advisors.

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service.

This could include dealing with customer, client, or third party contacts and complaints within agreed service levels.

The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer.

The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties.

Primary Job Responsibilities

Respond and resolve customer contacts/complaints in a professional and timely manner and in line with associated processes and procedures.
Record information on contacts/complaints as and when required and maintain accurate records and systems.
Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
Resolve all dissatisfaction during the first point of contact wherever possible.
Communicate and liaise with appropriate individuals and departments internally and externally.

Knowledge/Abilities/Skills

Experience of handling customer contacts and resolving customer enquires.
Ability to communicate both verbally and written.
Numeracy skills.
Ability to work as part of a team, support colleagues and promote excellent team spirit.
Ability to plan and organize time and tasks effectively.
Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel.
Must pass appropriate clearance for the role.

Contract Terms

Temporary and Permanent contracts
Full time positions (37.5 hours per week)
Weekly Pay
Paid Training

We do operate in a call centre environment and work Monday - Sunday

Next Steps...

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Customer Service Advisor
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