Receptionist / Care Navigator - Leigh-on-Sea, United Kingdom - Primary Care Careers
Description
About the Role:
Dr Krishnan & Partners in Leigh on Sea has an opportunity for a receptionist to join our team on a part-time basis, for 25 hours per week, Monday to Friday 13.00 or 13.30 to 18.30.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Making appointments.
- Taking requests and issuing prescriptions.
- Booking transport.
- Arranging home visit request.
- Dealing with general enquiries and complaints.
- Registering new patients.
- Collecting payments from patients.
- Inputting and extracting information from SystmOne.
- General housekeeping in the reception areas.
- Making refreshments for team members.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
About Us:
Dr Krishnan & Partners is a friendly family practice with a patient list of approx. 4500 patients.
**Disclosure and Barring Service Check
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