Customer Service Assistant - Nottingham, United Kingdom - Switch Advisors Grp

Switch Advisors Grp
Switch Advisors Grp
Verified Company
Nottingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.


Responsibilities:


  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about products and services
  • Handle customer complaints or escalations with empathy and patience
  • Analyze customer feedback and provide suggestions for improvement to management
  • Collaborate with other departments to resolve customer issues and ensure a seamless customer experience

Skills:


  • Excellent communication and interpersonal skills
  • Strong phone etiquette and active listening skills
  • Ability to effectively communicate complex information in a clear and concise manner
  • Strong problemsolving skills with the ability to analyze situations and provide appropriate solutions

Salary:
From £24,286.13 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Nottingham: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 04/04/2024
More jobs from Switch Advisors Grp
See all jobs of Switch Advisors Grp