Modern Slavery Support Service Center - West Bromwich, United Kingdom - Supporting Futures Consulting Ltd

Supporting Futures Consulting Ltd

Verified Company

West Bromwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Role:
- **Modern Slavery Support Service Contact Centre Administrator

**Based:
**Sandwell

Rate:

- £20,849 - £22,099.94

**Start Date:
- **ASAP

**Duration:
- **Permanent

Hours:

Full Time 37.5 hours

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Contact Centre Administrator to to provide initial contact and administrative support for the Modern Slavery Support Service

Synopsis of duties:

To be responsible for taking calls into the Modern Slavery Support Service and field as appropriate to the relevant staff member.
Effectively communicate with callers in a manner and pace appropriate to callers, and which:
develops and maintains a positive atmosphere

- allows callers to progress at their own pace
- reflects an interest in and understanding of the situation
- maintains calm and control throughout the call
- acknowledges risk to health, safety and welfare

Deliver an effective system of first contact, care and support to victims of modern slavery and trafficking; this includes gathering information regarding the victim and their circumstances, assessing requirements for support and providing a timely response.
Carry out effective and accurate preliminary risk assessments with victims referred into the service within 48 hours, addressing and responding to any immediate safeguarding needs.
Provide an accurate recording of the client's details and preliminary risk assessment on the case management system and allocate to an advocate for further support, clearly indicating the timescales in which the full risk assessment and needs assessmentshould be completed.
Provide advice and guidance to stakeholder organisations on the National Referral Mechanism (NRM) and the modern slavery support process.
Ensure contractual targets are being met by monitoring client logs, exits from service and Recovery Needs Assessments (RNAs) on the case management system, including when these were completed, by whom, date of review and recommended date of exit.
Build effective relationships with stakeholders and ensure appropriate sharing of information in accordance with policies and procedures and contractual obligations. Work directly with all key agency partners to ensure that support for victims is coordinatedand information is shared effectively and appropriately

Essential Requirements:

Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
Experiencing of working within a needs led service providing information and advice to vulnerable people, undertaking risk and needs assessment and support planning.
Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately

Futures Consulting acts as both an employer and an agency.