Arrears Advisor 2151 - London, United Kingdom - tower Hamlets

tower Hamlets

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Arrears Advisor:

Arrears Advisor

Location:
East London, E1

Salary:
£37,575.00-£38,769.00 per annum

Closing Date:
Tuesday 30th April 2024

We are currently looking for an Arrears Advisor on a secondment basis to join our dynamic Rents Income Service team known for its high performance.

You will act as the main point of contact on the rents line, actively overseeing arrears casework up to the 'NOSP' stage.

Your responsibilities include promptly and appropriately addressing current rent and license arrears while also identifying residents who may be vulnerable and referring them to our financial inclusion team for support.

Your dedication plays a vital role in improving income collection for LBTH, ensuring the delivery of a top-tier income collection service.

About You:

Experience of working in customerfocused environment.
At least 2 years' experience working in a housing association or local authority.
Comprehensive experience or knowledge of rent income collections.
Experience of working with or supporting vulnerable people using a personcentred approach.
Experience in engaging with a diverse range of customers and catering to individual needs.
Comprehensive knowledge and understanding of Housing and Welfare Reform Legislation.

Our offer to applicants:

In return for you choosing to work with us we will offer you a range of great benefits, including:

29 days paid holiday each year rising to 33 days with service, plus bank holidays
A fantastic careeraverage pension scheme
Salary Sacrifice schemes
Amazing commercial discounts, including discounts at many gyms, shops and restaurants
Your voice heard through our staff forum and networking groups for women and LGBT staff
Working as part of an inclusive workforce, serving a vibrant and diverse local community
Newly refurbished offices, with free tea, coffee and shower facilities
Hybrid working
Interestfree season ticket loans

We also pay a Community Language Allowance worth £50 per month to any member of staff who can provide services in community languages where this is required, such as Bengali and Somali.

How to apply

The Selection Process

Files:
JD00206-Income-Recovery-Arrears-Advisor-Nov-