Client Communications Co-ordinator - Newcastle upon Tyne, United Kingdom - Pulsant

Pulsant

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid working - 2 days a week from home

Options to be based out of the Edinburgh or Newcastle office
Join a 'people first' organisation with a supportive, friendly and nurturing team and big focus on wellbeing and development

About Pulsant:

Job Purpose:

Key Responsibilities:

Plan and execute client communication initiatives
Own and manage a detailed communication planner and client communication distribution lists
Enhance client relationships through effective and consistent communication
Track and feedback responses from clients and assist with next step actions.
Collaborate with many internal stakeholders (including marketing, finance, product etc) to ensure all communications reflect the brand's voice and message coherently across various channels.
Establish and maintain productive relationships with key internal stakeholders, recommending and implementing engagement strategies
Track and analyse metrics to gauge effectiveness of communications, gather insights, and make data driven improvements
Resolve communication challenges: Proactively address and manage and issues arising from client communications, ensuring swift and satisfactory resolutions.
End to end experience in B2B client communications
Experience executing and managing high volume mail shots
Excellent ability to articulate ideas and content suggestions verbally and in writing, ensuring clarity, engagement, and consistency across all client communications.
Comfortable speaking to people at all levels of the business including C level
Self starter
Embraces change and new ideas

Why work for Pulsant?

At Pulsant, you can expect variety and a challenging, fun working environment - where culture and well-being are as important as career development and training.

The company offers fantastic career progression opportunities and there is a friendly environment with a team that feels like a family.

As such almost half of employees have been with Pulsant for 5+ years.

We offer a hybrid working model where you can work two days a week from home.

And whilst in the office collaborating with your colleagues, you'll benefit from a fresh, open space to work and collaborate in, modern kitchen facilities and break-out areas to relax during breaks.

In addition to the great training and the opportunity to develop your personal, technical and leadership skills - our company perks include:

Pension
Private Healthcare and Health cash
Cycle to work scheme
Free breakfast & snacks
Access to unlimited learning content through Udemy
Team socials
Wellbeing day off
Your birthday off
Pulsant rewards / cashback scheme

To hear more about working at Pulsant check out:

The interview process will involve:

An initial phone screen focused on your experience, career goals and your questions about Pulsant
Interview with the hiring manager over Teams
Face to face (competency style) interview with the hiring manager + 1 other

Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people.