Pals Officer - Stoke-on-Trent, United Kingdom - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Patient Experience DepartmentPALS Officer21 hours per week
Band 4

An exciting opportunity has arisen for a PALS Officer to work as a member of the patient experience team creating a philosophy of enhanced customer service culture to assist University Hospitals of North Midlands to become the "hospitals of choice".

We are looking for an enthusiastic, flexible person who is be able to demonstrate that they are passionate about patient care and safety and enjoys a busy working environment.

Experience of handling difficult discussions and situations which reached a positive outcome are essential requirements of the role.

The post holder will primarily be based on the Royal Stoke site; however as an integral part of the Patient Experience team, it is highly likely that some of the post holder's time will be based at the County Hospital site.

For an informal chat and further information please contact Sophie Reid on

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.

Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.