Trainee Service Advisor - Letchworth, United Kingdom - Norton Way Nissan

Description

Norton Way Nissan

Nissan - Service

Full time

Permanent


Salary:
OTE up to £28,550 per annum
Location: Norton Way Nissan, Norton Way North, Letchworth, Herts


SG6 1BL
Hours:
Monday to Friday 08:00 to 18:00
A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence.

We have been a leading automotive group in Letchworth for the past 35 years.- Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

Norton Way Nissan has won awards such as "
_Ambassadors of the Year_" and "
_EV Dealership_"
What you will be doing:

• Understand the customer's needs and correctly interpret instructions to complete job cards/repair orders.
• Arrange customer bookings in the workshop, assisting with planning the forward capacity of the workshop
• Monitoring all work to ensure that it is completed by the times required ensuring the customer is fully updated / aware of timescales
• Seeking authority from the customer for any extra work required
• Cost work and raise invoices

What we need from you:

Ideally, you will have worked in a customer service role, where you gained experience in offering high levels of customer service.

A training programme will be provided.- A full manual driving licence

• Outstanding communication skills, both in person and on the telephone
• Proficient IT skills
• Committed to providing the highest quality of service to customers
• High level of accuracy with excellent attention to detail
• Strong Organisational skills and able to follow strict procedures

Our
_commitment to excellence_ has been recognised by prestigious accolades, including the
_Great Place to Work_ awards consecutively; in
_2022_ and
_2023_.In January 2023, we were awarded
_Best Place to Work for Well-being_, a testament to our dedication to fostering a healthy and supportive environment.

Furthermore, our achievements include being
_Highly Commended_ title at the
_AM Awards_ for
_Leadership and Diversity in May 2023_.Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.

Salary

• OTE Upwards of £28,550 per annum
  Hours
• Monday to Friday 08:00 to 18:00
  Benefits
• 32 days annual leave (including bank holidays), increasing after 4 years of service, your birthday off paid, plus additional annual leave purchase scheme Familyfriendly benefits including Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages Reduced rates on vehicle purchases & maintenance Recognition of long service, every 5 years Norton Way "Stars of the Month" award Free eye tests Improved Employee Assistance Programme Tech purchasing benefits Cycle to Work Scheme Staff referral bonuses Along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.