Customer Administrator - Tewkesbury, United Kingdom - RE Recruitment

RE Recruitment

Verified Company

Tewkesbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for your next challenge?

Internal Customer Service - Maternity Cover

Location Tewkesbury

We are looking for an enthusiastic and well-motivated individual to join our clients Customer Sales Team as an Internal Sales Co-Ordinator the main purpose of this role is to provide exceptional customer service when raising customer orders, or when answeringpricing, stock & availability enquires, and delivery updates, both written and verbal.

In more detail:

Act as an internal contact for specific customers, managing their order process from cradle to grave
Process manual orders for finished goods & spares, adhering to customer agreed SLA's and terms
Respond to enquiries/orders providing accurate information and support to ensure customer satisfaction
Ensure orders are raised accurately; correct customer account details, products and pricing.
Manage internal inboxes so priority orders are not missed.
Monitor call volumes and actively update availability to ensure answer times are within SLA.

Knowledge & Experience Required:

Proven experience in a similar role
Able to work independently as well as part of a team.
Customer focused, with excellent communication skills.
Strong positive attitude always looking for the best possible outcome/solution.
Be able to demonstrate excellent organisation and administration skills.
Works well under pressure individually or as part of a team and can meet tight deadlines.
Is analytical with the ability to demonstrate good problemsolving skills.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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