Imaging Patient Pathway Secretary - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust
North Bristol NHS Trust
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Accurately update the hospital systems including CRIS Follow the correct processes to ensure that funding is available prior to booking Imaging appointments (i.e. Welsh Patient Funding). Cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy.

Accurately record all cancellations and cancellation reasons Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.

Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Implement and follow agreed pathways identifying unexpected and critical findings.

Participate in an efficient typing service to ensure Radiological reports are available in a timely manner and addendums are actioned i.e.


Cancer Services, GPs Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring any clinical reports and referrals are actioned accordingly.

Liaise with partner organisations to assist facilitate the treatment of patients. This includes liaising with primary, secondary and tertiary care providers.

Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

Keep regular communication with the teams to enable efficient processes. Support colleagues across the Imaging Department during periods of planned annual leave and sickness.

Participate in Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office Covering reception as and when required.

Maintain stationary stock and process requests for the department.
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