Clinic Support Worker - London, United Kingdom - Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TheCentral LondonOutpatient Department is looking for a motivated, enthusiastic and flexible member of staff to join our team as a band 3 Clinic Support Worker.

Are you a Health Care Assistant looking to learn more skills and try out some admin work?

Are you in admin and looking to try out in the clinical environment?

Do you want to experience the buzz of city life and all the benefits such as easy access to shopping, culture and arts.

We are looking for a staff member to join us working in a variety of settings as part of a cohesive team.

This post involves working daily in and rotating through clinics, treatment areas, reception, medical records and note preparation, with direct patient contact at reception & in the clinical area - guaranteeing every day to be different and interesting.

As a centre of excellence, we offer a person-centred approach to patient experience.

We are well served by public transport with 3 tube stations and bus stops within a few minutes' walk.

Interviews will be held in early November.

You will work in 5 different areas:

2 reception desks, greeting patients on arrival, checking in and out and directing to other departments as well as communicating with other areas e.g. transport and interpreting services
Running clinics supporting patients in clinic consultations as well as ensuring clinics run smoothly and solving problems as they arise
Medical records preparing clinic lists in advance and preparing records to ensure all test results etc are available for appointments
Treatment rooms you will support the registered nurses by carrying out preoperative screening and taking bloods after successfully completing training

In addition you will be visible circulating in the department supporting patients and clinicians with their needs.

Our dynamic team is composed of Clinic support workers and Registered nurses.

This integrated team are committed to providing excellent outpatient care alongside our leading Orthopaedic Surgeons and all other healthcare disciplines.

We also work very closely with the imaging/therapy/orthotics and support services on site and currently support paediatric nursing students.

We work flexibly in an environment where clinics can change quickly and as the first point of contact for patients, we portray the welcoming face of the organisation.

Every day is different

We have a comprehensive induction programme and carry out on site training, support e-learning and attend training at the main site.

Individual/team/dept/trust goals are also incorporated in our annual appraisals

In order to be considered for shortlisting, please answer the following question, in less than 100 words, in additional information:
Essential criteria

NVQ 3 in care or similar qualification
T. skills including PAS
Minimum of 1 year experience working in a healthcare environment with direct patient contact
Customer care experience
Able to work on own. with own initiative and in a team
General admin skills
Be able to adapt quickly and work under pressure
Understand data protection and confidentiality

Desirable criteria