Customer Partner - Cambridge, United Kingdom - ZEISS Group

ZEISS Group

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call handling and customer request management and ownership

Provisional scheduling
Team coordination, development, and support.
Demand and resource management and planning
Complaints handling and management
Live enquiry management
Data processing and lead capture vis CRM
Technical support and resolution
Ticket creation and triaging technical requests
Stock & price check on products
Customer data record management
Promote and demonstrate My ZEISS/ customer selforientation
Ordering of consumables
Courtesy "Customer Call Backs" following engineer visits.
Internal support for ZEISS employees
Liaising with internal departments

Previous Customer Service experience is required.

Call Centre or call handling experience is preferred.

Passionate in offering excellent Customer Service and customer request ownership

Able and willing to offer suggestions on process improvement to benefit or enrich our Customers experience.

Ability to convey technical explanations and offer technical support

CRM & SAP experience is preferred but not essential.

Excellent communication skills.

Fluent in English with excellent literacy skills.

Previous experience working to KPI's is preferred but not essential.

Microsoft Office skills at intermediate level.

Able and willing to learn new activities.

Willing to assist colleagues outside of core job role.

Your ZEISS Recruiting Team:
Carrie Holland, James Lawn, Kate Benyon, Melissa Prescott, Natarlee Lawrence, Suya Rolph