Student Services Assistant - Bath, United Kingdom - Kaplan International

Kaplan International

Verified Company

Bath, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Services Assistant

Reference number:
JR237716

Location:
Bath

Working pattern:
Part Time, minimum of 15 hours per week

Contract Type:
Fixed Term Contract until end of September 2024

Number of roles:1

Salary:
£10.71 per hour

We are looking for a Student Services Assistant to join our team.

You will work alongside the Student Services Manager on general customer services, student finance and day-to-day student administration.

Ensuring all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

This is an excellent opportunity for an enthusiastic Education Administrator, who is looking to expand their skills and build their career with an industry leader.

What you'll bring to the role

Experience in administration work (preferably in an ELT environment)
Experience in working in a customerfacing environment
Ability to deal with and resolve a high volume of queries efficiently
Ability to find and present solutions to problems
Ability to relate to and build rapport with international students
Ability to use initiative and make decisions when required
Ability to work effectively on an individual basis and as a member of a team
Excellent communication skills

What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills.

With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world.

Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals.

We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

How to apply

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Application Support

Disability Confident Scheme and Reasonable Adjustments
£10.71 per hour