Pensions Administrator - Glasgow, United Kingdom - Hymans Robertson LLP
Description
Role Description
Are you looking for an opportunity to develop your pensions knowledge as a Pensions Administrator within Third Party Administration (TPA).
At Hymans, you will work as part of a dynamic administration team with a varied portfolio of clients and will play a key part in providing members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
At Hymans Robertson you will not only have all the above but will be a valued member of our Firm.
You will be given excellent development opportunities and work in a supportive and collaborative culture, with great colleagues whilst progressing in your career and role in Pensions.
This role is in Third Party Administration for Client Service Delivery in Glasgow.
As a Pensions Administrator, you will be responsible for delivering high quality administration services and assisting members with various processes.
Key responsibilities will include:
- Accurately maintaining and updating member records.
- Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
- Act as a point of reference on technical issues and nonstandard cases.
- Escalating complex technical queries and issues to the Team Leader and technical support team members.
- Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels.
- Support the Principal Administrator and Team Leader to improve operational efficiencies.
And you will be happy to:
- Assist with annual and periodic scheme events.
- Proactively seek opportunities to develop your own career.
- Adhere to the firm's Information Security standards, professionalism requirements, policies, procedures and compliance requirements.
Qualifications, Skills and Experience:
- Professional qualification such as Associate Membership to the Pension Management Institute or relevant industry experience.
- Proven experience of daytoday pension administration and working on DB, DC and CARE pension arrangements.
- Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
- Ability to juggle multiple tasks and plan and organise workload effectively.
- Effective communicator being clear and concise to clients, members.
- A collaborator, working with own team, clients and internal stakeholders.
- Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.
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