Customer Service Representative - London, United Kingdom - Channel Partners Limited
Description
We are currently seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
This is a great opportunity for someone who is fluent in English has excellent communication skills, and enjoys working in a fast-paced environment.
Responsibilities:
- Communicate with customers via various face to face channels to provide assistance and resolve inquiries
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance the customer experience
- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism and adhere to phone etiquette guidelines
- Handle customer complaints or concerns with empathy and patience
- Collaborate with other team members to ensure customer satisfaction
Requirements:
- Excellent communication skills, both verbal and written
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Ability to multitask and prioritize tasks effectively in a fastpaced environment
- Proficient in data entry with a high level of accuracy
Job Types:
Full-time, Permanent
Pay:
From £25,880.84 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 31/05/2024
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