Customer Service Assistant - West Midlands, United Kingdom - Headford Growth UK

Headford Growth UK

Verified Company

West Midlands, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Key Responsibilities

Provide accurate information and guidance on products, services, and company policies to customers.
Assist customers in placing orders, processing returns, and resolving any issues that may arise during the purchase process.
Handle customer complaints and concerns in a calm and empathetic manner, aiming to provide satisfactory resolutions.
Maintain customer records and update relevant information in the database.
Collaborate with other team members and departments to ensure efficient problem resolution and customer satisfaction.
Identify and escalate complex or unresolved issues to the appropriate team or supervisor.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Maintain a positive and professional attitude when dealing with customers, striving to exceed their expectations.
Contribute to the improvement of customer service processes and procedures by providing feedback and suggestions.

Qualifications & Skills

Previous experience in a customer service role is preferred but not essential.
Excellent verbal and written communication skills.
Strong problemsolving and decisionmaking abilities.
Ability to remain calm and composed in challenging situations.
Attention to detail and accuracy in data entry and recordkeeping.
Proficiency in using customer service software, databases, and standard office tools.
Ability to multitask and prioritize workload effectively.
Strong interpersonal skills and the ability to work well within a team.
Flexibility to work in shifts, including evenings and weekends if required.
A genuine passion for delivering exceptional customer service.

Salary
The salary for this position ranges from £20,000 to £25,000 p/a