Global Travel Advisor - Boston, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Boston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Audley

Audley is a passionate, vibrant company that specializes in creating exceptional tailor-made journeys throughout Asia, Africa, South America and other destinations around the world.

We're one of the UK's most highly regarded travel companies, with over 20,000 travelers a year and the recipient of multiple awards.

The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations.

As a result, they return to us year after year and recommend us to others.
The role

As a Global Travel Advisor you will be working as part of a team to engage with clients and educate on Audley's brand to inspire clients to travel the Audley Way.

In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Audley unique.

With general knowledge of Audley product you will act as a gateway for clients who are new to Audley and determine if clients are suitable to travel with us and determine if they want to travel with us.

Largely phone-based work but utilizing all written forms of communication you will nurture and qualify new enquiries with the goal of directing them to a Travel Sales Specialist or fostering the relationship further.

Responsibilities:

You will often be the first point of contact and provide the first experience of Audley Travel for clients Keep up to date with general product developments around the business, to tailor your conversations to inspire future clients to travel with us.

In time you will have developed specific knowledge of each area in order to showcase to clients why we're unique Demonstrate a total commitment to customer service.

It is your goal to ensure all clients are impressed by Audley from the outset whether they choose to travel with us or not You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment Support may be given for Round The World (RTW) trips, if necessary Occasionally asked to support the Client Experience Team with initiatives, events, or other tasks, but not a part of daily support
Experience and role requirements:
Previous roles dealing with lead generation or call center experience working within a customer-facing environment Must enjoy telephone-based work as primary focus of the role Passion for travel (demonstrated through personal travel or industry experience)

A committed and resilient individual and team player with a desire to work to the highest of standards Able to handle high volume of calls and work efficiently to meet daily and monthly goals Comfortable building rapport and determining client eligibility Adaptable to different styles of communication and client behaviors A cheerful and confident person with a high level of initiative who understands the importance of customer service Must be flexible and adaptable to new initiatives in the business and team as they develop.

Excellent standard of oral and written English Can demonstrate an ability to meet deadlines MS Office skills along with strong computer and systems-based skills Strong planning and organizational skills Customer service and problem-solving skills High level of attention to detail
Location:
In person days will be hosted in our beautiful Boston, MA office located in the North End
We are currently requiring 3 days per week in the office

Compensation:
$50,700 USD salary90-100% coverage of insurance premiums 10 paid holidays + your birthday off 1 day off to volunteer Generous PTO policy (20 days to start, with anniversary-tied increases) We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Perks:

Flexible hybrid working options Opportunities for additional travel Friends & Family discounts on our luxury travel services Working with a fun-loving, high-performing, and spirited team

Country | United States

Location | Boston; Hybrid

Salary | $50,700