Customer Advisor - Salisbury, United Kingdom - Remus Management

Remus Management

Verified Company

Salisbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your New Job Title:
Customer Advisor

Company:
Fexco Property Services

Location:
Salisbury

Hours: 37.5

About this Role:

We are recruiting for a permanent Customer Advisor to join our busy client accounts departments based in our Head office in Salisbury.

You will be playing a major role in the team dealing with all aspects of Client Accounts Administration.

Some Responsibilities and Goals you'll own:

Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
Liaising with the Property Managers with regards to account queries from clients
Completing full and comprehensive log calls and notes on QUBE
Negotiating payment plans for property owners and bimonthly payment reconciliations to ensure payments are made.

Must Have Skills:

A desire to help customers and deliver a very high standard of Customer Assistance.
Good level of proficiency with Microsoft Word and Microsoft Excel.
Excellent communication skills, both verbal and written.
A confident and assured telephone manner.
Multimailbox management.
Exceptional organisational skills and ability to work to deadlines.
An effective and enthusiastic team player.
Self-Motivated and target driven.
Strong attention to detail and high level of accuracy.
Ability to work on your own initiative.
Capable of working under pressure during busy periods.
Previous Customer facing role/s

Bonus / Superhero Skills: