Claims Handler - Staffordshire, United Kingdom - Adjusting Appointments Limited

Adjusting Appointments Limited

Verified Company

Staffordshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Claims Handler (TPA) - Staffordshire (Hybrid) - up to £24k per annum, flexi holidays, private health care, generous pension scheme, opportunity for progression with full support towards industry qualifications

A fast paced, forward thinking specialist claims handling organisation who are passionate about people, have a big team spirit and want to provide the best customer service are now looking for an experienced Claims Handler to join their rapidly growing TPAClaims Handling team which will be an exciting time to join.

You will proactively manage and settle a portfolio of Insurance Claims across Homebuyer protections, gadget, household and property. This role can be a remote working role or based in their Staffordshireregion. There is a dedicated induction programme with continuous training through coaching and buddying. A dedicated development programme is also offered which includes training and promotion opportunities.

_Key responsibilities:
_

Manage your own caseload of Homebuyers Protection Insurance claims
Handle the full lifecycle of the claim through to settlement
Liaise with customers, clients and suppliers
Be responsible for the pivotal part of the customer journey
Effectively prioritise your workload whilst working with a high level of autonomy
Build a rapport and a positive relationship to help manage customer expectations
Work on complaint resolution ensuring all details are recorded resolved within strict timeframes

About you:

Insurance claims handling experience from first notification through to settlement
Customer service driven and have a real passion for working with people
Motivated to achieve results
Be able to work in a fast paced environment working against strict deadlines
Excellent communication skills both verbally and written

Good IT skills