Customer Support Advisor - Preston, United Kingdom - BAE Systems

BAE Systems

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Advisor

Job Title:
Customer Support Advisor (Employee Service Centre)

Location:
Preston

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role.

Salary:
£22,000 (rising to £23,700 upon completion of relevant internal training)

What you'll be doing:

Ensuring all information taken from calls is accurately logged on the system
Taking ownership and responsibility, from initial contact through to resolution
Building and developing effective relationships with colleague groups within Shared Services and wider external BAE business
Ensuring operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines
Supporting and contributing to the continuous improvement and implementation of new processes
Managing and achieve all personal performance standards, internal & external SLAs, and quality measures
Providing training and support to other team members for your area of expertise to increase knowledge levels and help create a multiskilled team
Acting as an ambassador for Shared Services and display desirable behaviour

Your skills and experiences:

Essential:

The ability to explain things clearly and understand customers/individual needs
Confident using IT systems, and the ability to learn new systems and processes quickly
Excellent interpersonal, teamwork, customer service and communication skills
Ability to work in a fastpaced multiskilled environment
Prepared to work flexibly to support the team and department
A high level of accuracy when dealing with high volumes of work

Desirable:

Contact centre experience

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive

The Employee Service Centre Team:

Employee Service Centre provide first line support to all UK BAE employees with queries on HR policies and procedures, time and attendance, expenses, and contingent labour.

This role helps to keep the business moving.

You will be taking calls and working through contacts received via our online portal to support employees with all their queries.

Why BAE Systems?

Closing Date:16th August 2023

LI-JM1

Job Human Resources

Primary LocationGB-ENG-LAN-Preston

Closing Date 16/Aug/23, 5:59:00 PM