Finex Professional Indemnity Account Executive - London, United Kingdom - WTW
Description
FINEX Professional Indemnity Account Executive- London, GB
As an Account Executive within FINEX Professional Indemnity, you will be responsible for a portfolio of clients and prospects with accountability for the retention of clients and new business development.
The Role
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
- Liaise with clients and build strong relationships.
- Grow existing portfolio by identifying new, and/or existing opportunities.
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards.
- Support the Business Unit (BU) in accurate budgeting, forecasting and tracking of revenue.
- Deliver high levels of client service in line with standard operating procedures.
- Manage client pricing to ensure each client meets agreed target profitability levels.
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates.
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
- Development of service plans that define the engagement and timing of engagement with the client
- Manage KPIs/SLAs to ensure targets are met.
- Ensure adherence to Group policies, procedures and all regulatory requirements.
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.
- Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients.
- Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining the CRM database in order to create and convert sales opportunities.
- Respond quickly and accurately to new business introductions.
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities.
- Networking internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
- Work closely and maintain working relationships with key market contacts (and the Business leads) as required.
- Ensure transparency of agency and other commitments made to carriers and clients.
- Manage compliant processing of contracts as per FCA and contract certainty requirement.
- Check policies, market presentations and client documentation as appropriate.
- Assist with and design programme and pricing structures to best meet the client's needs based on knowledge of the client, the insurance market and industry sector proposition.
- Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business.
- Ability to understand a client or prospect's business, situations, opportunities, problems and key issues.
- Ability to manage relationships and negotiate placement with the insurance market.
- Prepare client and prospect presentations considering the impact of client profitability.
- Work with Sales Team in determining appropriate solutions and structuring and pricing the deal.
- Identify appropriate markets and determine placing strategy.
- Create and grow relationships with underwriters in London and international markets.
- Experience in pricing and designing conceptual programmes.
- Participate in information gathering exercises.
- Ensure ongoing compliance with Willis Towers Watson guidelines and procedure.
- A thorough understanding and an expert real time user for all relevant systems.
- Support the overall operational governance and decision making process for BU.
- Support management and Willis in the management of risks applicable to BU.
The Requirements:
- Preferably educated to degree level or relevant industry experience.
- Proven track record of delivering high levels of client service and broking.
- Strong practical knowledge of account development and appropriate tools to achieve this aim.
- Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs.
- Experienced at new business sales process and track record of converting prospects to clients.
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists.
- Ability to represent the practice and Willis Towers Watson with integrity and credibility.
- Strong communication, negotiation and influencing skills.
- Experience of working with and adhering to processes and systems to support client ser
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