Front of House and Hospitality Coordinator - London, United Kingdom - RSM UK

RSM UK

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overall job purpose

To act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained.

Aiding the Hospitality Supervisor with meeting room set up and catering. Answering switchboard calls in a professional and timely manner.

Responsibilities - Front of House

Maintain front of house areas including meeting rooms
Meet and greet guests in a confident and professional manner that reflects the image and values of RSM
To adhere to shift times and be fully operational on the switchboard when not engaged with other duties
To answer and process all calls in accordance with relevant RSM guidelines, eg new business calls
To become familiar with clients and client contacts to build rapport
Maintain RSM image through wearing appropriate attire
Manage the meeting room booking system
Liaising with Hospitality Supervisor and post room to ensure smooth running of the meeting room suite
Issuing temporary access passes and accurately logging into a system
Keeping an open line of communication with the Line Manager and rest of the facilities team
Always maintain a professional working manner

Responsibilities - Hospitality

Prepare refreshments for meetings following a roombooking schedule
Alter meeting room layouts according to meeting requirements
Liaise with relevant persons to agree catering requirements for upcoming meetings and events
Flexibility needed around working hours to meet the needs of the business on occasions such as evening events
Maintain hospitality stock control and assist with ordering supplies
To maintain all daily duties as per the Food Management System daily schedules, in line with the H&S food handling requirements
Clear and disinfect rooms after use in a timely manner
To maintain high levels of hygiene throughout the day
Undertake ad hoc duties as and when required by the Hospitality Supervisor and / or the Line Manager

Minimum Qualifications

Requirements for the role